Responsible Luxury. Est.2003
British & Italian designed Eel Skin Handbags

Deliveries & Returns

THANK YOU FOR CHOOSING MAKKI - THE UK's LEADING EEL SKIN HANDBAG BRAND.

The postage & packing cost is inclusive of orders over £100 for UK orders. For orders under £100 we charge a small fee of £2 for UK orders. 
Your order will be sent by Royal Mail’s Signed For service.  If you want to check the current status of your shipment, please email info@makki.co.uk and request us to track your shipment for you.
We pride ourselves in handling your orders quickly. If an item is in stock, we will typically dispatch your purchase within 24 hours of ordering. However, some orders may take a little longer to process, so please allow 2-4 working days. Occasionally, some items are temporarily out of stock & we will contact you if this is the case to discuss. Please note, if an item is marked 'OUT OF STOCK' it is not currently available to order. For stock enquiries please contact us at info@makki.co.uk or call us on 020 30054875.
Express Delivery:
We can offer Special Delivery in the UK.  If you require this service, please call us to make your order by telephone.  This enables us to ensure that the item(s) are in stock and that the order is dispatched as a priority.
Should you be an International Customer, please email us for postage costs.
If you wish to pay by cheque or bacs transfer rather than Credit or Debit Card at the checkout, please complete the online order indicating at the checkout how you will be paying & we will contact you. Orders will be dispatched following receipt of payment.
Packaging
Our bags arrive in a unique Black Embroidered Silk Dust Bag with the words.. 'Makki..with love'
All pieces will arrive carefully wrapped in layers of tissue paper  for that special treat or wonderful gift!
Payment Options:
Online Payments:
We use the online payment gateway SagePay.   SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.
We accept the following credit cards through the SagePay gateway:
Visa
Mastercard
Maestro
Switch
 
Payments by Cheque: Please make Cheques Payable to Makki and send to the following address: Makki, 10A St George’s Place, York, YO241DR.
When paying by cheque, please allow 10 days for delivery as we have to allow time for the cheque to clear.
Payment by Telephone:
We are more than happy to take orders and payments by telephone.  Please give us a call on             020 30054875
Returns & Exchanges
In the unlikely event that your order arrives damaged, please email us at info@makki.co.uk immediately so that we can arrange an exchange at your convenience.
Although we hope that you are delighted with your order, we understand that sometimes you will wish to return some items.  Please email us at info@makki.co.uk let let us know and post the item back within 7 days of receipt to the address below where we will gladly offer you an exchange, refund or credit note. 
All returns are inspected and all goods need to be in their original condition, labels and wrapping.
RETURN ADDRESS:
Makki, 10A St George’s Place, York, YO241DR
Many thanks
MakkiDelivery:Delivery:DeliveryDelivery
Postage & packing is free for all UK orders which will be sent by Recordered 1st Class Royal Mail within 48 hours of receiving your order.
We pride ourselves in handling your orders quickly. Occasionally, some items are temporarily out of stock & we will contact you if this is the case to discuss.
Please note, if an item is marked 'OUT OF STOCK' it is not currently available to order. For stock enquiries please contact us at info@makki.co.uk or call on 01904 6138789/ 07855 277159.


Express Delivery:
We can offer Special Delivery in the UK.  If you require this service, please select this at checkout. You will be charged £7.50 for this service. 
International:
Should you be an International Customer, our airmail charge will be shown at check out, or if you prefer you are able to choose the 'International Signed For' service at checkout for an additional price.
Payment:
If you wish to pay by bacs transfer rather than Credit or Debit Card, please complete the online order indicating at the checkout how you will be paying & we will contact you. Orders will be dispatched following receipt of payment.
Packaging:
All pieces will be wrapped in layers of Black tissue paper & arrive in a beautiful Black & Pink Silk Dust Bag.
Each order will include a Gold & Black Label with Eel Skin information & care instructions.

Online Payments:
We use the online payment gateway SagePay.
SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).
SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.
We accept the following credit cards through the SagePay gateway:
Visa
Mastercard
Maestro
Switch
We also have the option to pay via Paypal should you prefer.
Payment by Telephone:
We are more than happy to take orders by telephone.  Please call 01904 613879/07855 277159. Please note payment via this method will be by bacs or cheque, which will delay the delivery of your order by 3-4 working days.
Returns & Exchanges:
We offer a 14 day Money Back Guarantee.
In the unlikely event that your order arrives damaged, please email us at info@makki.co.uk immediately so that we can arrange an exchange at your convenience.
Although we hope you are delighted with your order, we understand that sometimes you will wish to return items.  Please email info@makki.co.uk to discuss returns. We accept returns up to 14 days after receiving your order. We will gladly offer an exchange, refund or credit note. All returns are inspected and all goods need to be in their original condition, labels and wrapping.